What we offer
Remote Support
Solving most problems without on-site visits. Fast, convenient, and effective.
Ticketing System
Clear tickets, status tracking, solution history, reports.
Multi-channel
Tickets via email, phone, portal, or chat — whatever works for you.
SLA & Escalation
Ticket response times and escalation follow your plan and contract. Resolution timing depends on the issue.
Knowledge Base
Self-service solving of typical problems by users. Fewer tickets, higher efficiency.
Reports & Analysis
Ticket statistics, common problems, user satisfaction, trends.
How we work
Ticket
User reports problem via email, phone, portal, or chat.
Reception & Classification
We register ticket, determine priority, and assign to technician.
Diagnosis & Resolution
Technician analyzes problem and resolves it remotely or on-site.
Verification & Closure
We confirm with user that problem is resolved. We document.
Frequently Asked Questions
For Micro and Essential, we start handling tickets by the end of the next business day, during support hours. Business and Advanced response times are defined in the contract. A response within 15 minutes applies only to agreed critical incidents under Priority 24/7. Response time is not a guaranteed resolution time.
Micro and Essential support runs Monday to Friday, 08:00–17:00 Polish time, excluding public holidays. Extended hours and 24/7 on-call coverage require a separate scope and SLA.
No, just a browser or phone. For remote support, we use secure tools requiring no installation.
Let's talk about your needs
Contact us to discuss the details of cooperation. The first consultation is free and non-binding.