What we offer
Full IT Support
We match computer, server and security management to your plan. The scope of responsibility is confirmed before work starts.
Dedicated Account Manager
We assign a dedicated specialist who knows your company and its specifics. Quick communication without passing issues between departments.
Proactive Monitoring
We detect problems before they affect your business. Automatic alerts, quick response, minimizing downtime.
Documentation & Reports
Complete infrastructure documentation, regular activity reports, and development recommendations.
License Management
We track renewal deadlines, optimize license costs, ensure compliance.
User Support
Helpdesk for your employees — we solve problems quickly and professionally.
How we work
Initial Audit
We analyze your current infrastructure, identify weak points, and determine needs.
Implementation Plan
We prepare a detailed action plan, schedule, and scope of cooperation.
Taking Over
We smoothly take over IT management, documenting all systems.
Ongoing Support
We execute agreed tasks, respond to tickets, and optimize infrastructure.
Frequently Asked Questions
For Micro and Essential, we start handling tickets by the end of the next business day, during support hours. Business and Advanced response times are defined in the contract. A response within 15 minutes applies only to agreed critical incidents under Priority 24/7. Response time is not a guaranteed resolution time.
Yes. Micro at PLN 500 net per month covers up to 2 users and 2 computers, 60 minutes of support and a monthly review of up to 15 minutes. Setup costs PLN 500 net and includes up to 90 minutes of preparation. Essential from PLN 1,000 net covers up to 5 workstations and 3 support hours. Both require a simple environment without a server or NAS.
We take over existing infrastructure. We conduct an audit, document, and smoothly transition into your IT department role.
Managed IT is billed as a subscription for an agreed scope. Micro costs PLN 500 net per month with PLN 500 net setup; Essential starts at PLN 1,000 net per month with setup from PLN 1,500 net. Micro includes 60 minutes of support and Essential up to 3 hours. Additional Micro support costs PLN 300 net/hour in 15-minute increments with client approval; additional work in other plans starts at PLN 300 net/hour. Unused hours do not roll over. Projects and ad hoc services are quoted separately.
Let's talk about your needs
Contact us to discuss the details of cooperation. The first consultation is free and non-binding.