What is IT Outsourcing?

IT outsourcing means entrusting an external company with managing your company's IT infrastructure. Instead of hiring your own IT specialist, you use a team of experts for a fixed monthly fee.

Why Do Companies Choose Outsourcing?

The Problem with In-House IT Staff

Hiring a full-time IT specialist comes with challenges:

High total costs - salary is just part of the expenses
Vacations and sick days - who handles problems during absence?
Limited expertise - one person can't know everything
Recruitment difficulties - good IT specialists are hard to find

What Does Outsourcing Offer?

Team of experts - access to specialists from various fields
Availability - support even after business hours
Predictable costs - fixed monthly fee
No HR issues - zero vacations, sick days, recruitment

IT Outsourcing Service Scope

Basic Package

Helpdesk - technical support for employees
Computer and server management
Backup and data recovery
Software updates
Basic cybersecurity

Extended Package

Everything from basic plus:

Infrastructure monitoring
Network management
Virtualization
Cloud computing
Advanced security

Premium Package

Everything from extended plus:

Dedicated account manager
Strategic IT consulting
Security audits
Development projects
SLA with guaranteed response time

What Affects Outsourcing Costs?

Outsourcing service pricing depends on many factors:

Factor	Impact on Price
Number of workstations	More devices = higher total price, but lower unit rate
Service scope	Broader package = higher price, but better protection
Response time (SLA)	Guaranteed short response time increases cost
On-site support	Visits to company premises are an additional cost
Industry specifics	Some industries require specialized knowledge

Model Comparison: Employment vs Outsourcing

In-house IT specialist:

Full salary with employer costs
Equipment, training, certifications
Downtime costs during vacation/illness
Risk of employee leaving

IT Outsourcing:

Fixed, predictable monthly fee
Access to entire team of specialists
No hidden costs
Flexibility - can scale up or down

When is Outsourcing a Good Choice?

Outsourcing works well when:

IT is not your core business
You need support, not a full-time employee
You want predictable costs
You need access to experts from various fields
Your company is growing and IT needs are changing

In-house IT department is better when:

You have a very large company with hundreds of workstations
IT is crucial to your business
You need constant on-site presence
You have specific, non-standard systems

How to Choose an Outsourcing Company?

What to look for:

Experience - years in market, references
Response time - is there an SLA, what guarantees
Service scope - does it cover all your needs
Location - is on-site support possible
Communication - is it easy to get in touch

Questions for potential partner:

What does the problem reporting process look like?
What is the average response time?
Who will be my account manager?
What does and doesn't the contract include?
What are the contract termination conditions?

Summary

IT outsourcing is a solution that allows you to significantly reduce costs compared to hiring your own IT specialist, while providing access to broader knowledge and support.

The key is choosing the right partner - one who understands your industry specifics and is available when you need them.

Want to check if outsourcing will work for your company? Contact us - we'll analyze your needs and present a no-obligation proposal.

Services

IT Outsourcing - Is It Worth It? A Comprehensive Guide