How much does managed IT support cost in 2026?

How much does managed IT support cost? At nex-IT, ongoing support starts at PLN 1,000 net per month, while the most common engagement falls between PLN 2,500 and PLN 5,000 net per month. Environments with servers, critical services and a priority SLA generally start at PLN 5,000 net. Extended Priority 24/7 coverage starts at PLN 10,000 net per month.

These are concrete entry points, not an automatic quote. Two companies with the same number of computers may need very different levels of care. One may rely on a simple set of cloud services, while the other runs a server, several locations, a production system and backups that require regular recovery testing.

In short: managed IT pricing is not driven by workstation count alone. Responsibility, infrastructure complexity, response time and the business impact of downtime matter most.

nex-IT managed IT pricing

The prices below cover base B2B managed IT variants and are net amounts.

You can also see the current scope of every variant in our managed IT plans. “From” matters: the final scope, limits, SLA and price are confirmed in a written proposal or contract before service begins.

nex-IT Essential — from PLN 1,000 net per month

Essential is designed for a company with up to five workstations, one location and a simple environment without a server. It includes basic monitoring and routine care within the agreed scope, up to three hours of direct remote user support per month, and a response by the end of the next business day.

The three-hour allowance applies to direct user support. Basic monitoring and routine care for covered devices do not reduce it. Additional work beyond the allowance is billed from PLN 300 net per hour, and unused time does not roll over.

nex-IT Business — from PLN 2,500 net per month

Business is the usual starting point for a company that wants a long-term IT partner rather than help with an isolated failure. The scope is matched to users, devices and services. It can include monitoring, security, backup oversight, administration of agreed infrastructure, a defined response time during business hours, documentation and regular recommendations.

A company may need support for workstations, Wi-Fi, backup, security and email and still fit Business. Selecting several service areas does not automatically move the client into a more expensive plan.

nex-IT Advanced — from PLN 5,000 net per month

Advanced is for environments where a failure can quickly interrupt an important part of the business. It can cover servers, virtualisation, critical services, complex networking, proactive monitoring, backup and recovery plan oversight, reporting, and a priority SLA agreed in the contract.

The plan is not assigned simply because a company selected many services. Advanced is justified by higher criticality, scale or responsibility — for example several servers, multiple locations, a large user base or a requirement for a short response time.

Priority 24/7 — from PLN 10,000 net per month

Priority 24/7 is an extension for agreed critical incidents and named systems covered by an individual SLA. A response time of up to 15 minutes is not a blanket promise for every request. The contract defines the systems, incident classes, reporting channel and coverage conditions.

What has the greatest impact on IT support cost?

A reliable quote does not start and end with “How many computers do you have?” It starts with deciding what the provider will actually be responsible for.

1. Users and devices

Every user involves more than a computer. There are accounts, permissions, email, remote access, updates, mobile devices and day-to-day tickets. A standardised company with 20 employees may be easier to manage than a business with eight people using several non-standard systems.

2. Servers, NAS systems and virtualisation

A file server, virtualisation host, NAS or managed cloud resource increases responsibility. Its role matters as much as the count: an archive repository is not the same as a system without which the company cannot process orders.

3. Locations and on-site work

One office with a standardised network is easier to support than several branches with different connections and hardware. We can resolve most tickets remotely across Poland. On-site visits in Bydgoszcz, Sępólno Krajeńskie, Więcbork, Piła, Chojnice and the surrounding region are agreed as part of the service scope.

4. Backup and recovery objectives

Merely enabling backup is not enough. You need to define what is protected, how long data is retained, who checks the results, and how quickly the company must recover. Shorter acceptable downtime and lower acceptable data loss require a more robust solution.

5. Cybersecurity and monitoring

Managed updates, endpoint protection, network segmentation, MFA, event monitoring and incident response represent different levels of responsibility. The scope should follow the company's risk, not a random list of tools.

6. Response time and availability

A next-business-day response costs less than priority handling during business hours. On-call coverage outside standard hours and a short response time for critical events require separate planning and an individual SLA.

7. The condition of the existing environment

Missing documentation, shared administrator accounts, unknown passwords, outdated systems and untested backups increase the work required during onboarding. We therefore begin with a technical review, organise access and agree priorities.

Example scopes and budgets

The scenarios below illustrate how we think about pricing. They are not binding quotes.

A small company does not need Advanced just because it uses backup and email. Conversely, five workstations operating a critical business process may need more carefully defined terms than a typical micro business. This is why the configurator gives a starting point rather than a shopping-cart quote.

Subscription, hourly billing or a separate project?

Each model serves a different purpose.

• A monthly subscription works when the company wants continuity, monitoring, knowledge of its environment and responsibility for an agreed scope.
• Hourly billing fits additional work outside the scope or occasional support where ongoing oversight is unnecessary.
• A separate project is appropriate for an email migration, network build, server deployment, infrastructure replacement or major upgrade.

The lowest hourly rate does not always produce the lowest total cost. If the provider only learns the environment during an outage, the business also pays for downtime and chaotic information gathering. A subscription makes sense when it includes clearly described preventive work and response rules — not just a phone number for emergencies.

What is included, and what is priced separately?

The exact scope depends on the selected variant and written terms. Managed IT may include:

• user support within a defined allowance or scope,
• monitoring of covered devices and services,
• administration of agreed infrastructure,
• security and backup oversight,
• documentation and development recommendations,
• a defined response time.

Unless the individual proposal says otherwise, the subscription does not include:

• hardware purchases,
• third-party licences and services,
• backup storage,
• travel and on-site visits,
• major implementations and project work.

The initial technical review, documentation and onboarding start at PLN 1,500 net as a one-off fee. This is technical preparation for responsible service delivery, not a statutory compliance audit or a formal NIS2 audit.

Outsourced IT support or an in-house specialist?

There is no universal answer. An in-house specialist can be the right choice when permanent on-site presence and deep knowledge of a highly specific system are essential. Outsourcing gives access to broader expertise, cover during absences and an agreed service level without building an entire department from scratch.

Outsourcing will not always be cheaper in every situation. Its main value is predictability, access to a team and responsibility for a clearly described area. Read more in IT Outsourcing — Is It Worth It?.

What should you check when comparing proposals?

A very low price may cover much less than the headline suggests. Before signing, ask:

1. Is the response time written down, and during which hours does it apply?
2. Does the allowance cover all activity or only direct user support?
3. Who monitors backup, and are recovery tests included?
4. Are visits, travel, licences and projects included in the price?
5. Will the provider create current documentation during onboarding?
6. How are critical incidents classified, and what does on-call coverage actually include?

A proposal should let you compare responsibility, not just a monthly figure. “Unlimited support” with no defined devices, hours or priorities is less transparent than an honestly described scope.

How can you estimate your budget quickly?

Our managed IT configurator asks six straightforward questions about workstations, locations, servers, service areas, response time and on-site work. If you do not know a technical answer, you can say so — uncertainty does not automatically result in a more expensive recommendation.

Before a conversation, it helps to know:

• the approximate number of users and devices,
• the number of offices or branches,
• whether you have servers, NAS systems or managed cloud resources,
• how backup currently works,
• which systems the company cannot operate without,
• the expected response time and need for on-site visits.

With this information, we can confirm whether lean Essential is enough or whether Business or Advanced is the right starting point.

Why does nex-IT publish its prices?

A company looking for IT support should know whether the conversation starts around PLN 1,000, PLN 3,000 or PLN 10,000 per month. We therefore publish genuine entry points and the most common range. At the same time, we do not pretend that a few fields in a calculator can replace an assessment of infrastructure and responsibility.

We work remotely with companies across Poland and agree on-site service for customers in our region. We focus on keeping infrastructure organised, monitored, secure and recoverable. The scope, limits and SLA are written down before service begins.

Summary

Indicative nex-IT managed IT support pricing is:

• from PLN 1,000 net per month for a simple micro business with up to five workstations,
• from PLN 2,500 net per month for ongoing Business support,
• from PLN 5,000 net per month for business-critical environments,
• from PLN 10,000 net per month for the agreed Priority 24/7 variant,
• from PLN 1,500 net one-off for the technical review, documentation and onboarding.

These amounts are indicative net B2B prices and are not a binding offer. The final scope, limits, SLA and price require written confirmation.

Want to find the right starting point? Choose your managed IT scope in six steps or contact nex-IT. We will review the requirements and prepare a clear proposal without pushing a larger plan than you actually need.